Frequently asked questions
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Flights
Depending on the rules of the airlines, you may check in for the flight online or at the airport.
When checking in for the flight at the airport, you will need to provide a tile of the e-ticket, an identity document and a visa (if required).
Check-in deadlines are different and youare responsible to find out the registration deadlines and follow them. Check-in at the airport for the routes in the middle of Europe expires 45 minutes before the flight whose time is indicated on the ticket. Check-in for international flights ends 60 minutes before the flight whose time is indicated on the ticket.
When purchasing flight tickets of low-cost airlines such as Ryanair, Wizzair, Air Baltic, etc., on Skrendu.lt website, it is necessary to enter the passengers’ data in order registration could be performed. This can be done by clicking on the link that will be sent along with the flight ticket payment confirmation letter. After the entry of this data, Skrendu.lt employees shall check-in you and send boarding passes no earlier than 48 hours before the flight by e-mail. The boarding ticket must be printed out. If you fail to do this or lose your ticket, you will have to print it at the airport for a large registration charge.
If you have checked-in online and have a printed out boarding pass with you, upon arrival at the airport you can immediately proceed to the security check point.
If you have checked baggage and you have a boarding pass, upon arrival at the airport you must first deliver your luggage to one of the check-in desks, and only then proceed to the security check point. In this case, we recommend arriving at the airport at least 2 hours before the flight.
The registration ends 40 minutes before the scheduled departure of the aircraft. Passengers late to check in are not allowed on the plane.
The registration for routes within the middle of Europe expires 45 minutes before the flight whose time is indicated on the ticket.
The registration for international flights ends 60 minutes before the flight whose time is indicated on the ticket. If you are going on a tourist trip with a group, it is recommended to check in before two hours.
Not necessarily, boarding cards can be printed in black ink; it is the most important that the barcode is clearly visible.
Rules on change of flight ticket dates or passengers’ personal data are established by airlines. Depending on the rules of the airline, the data and the dates can be changed free of charge, for a certain airline fee or not changed at all. Each case is unique, thus in order to make changes please contact us.
This depends on the rules of each airline - in some cases meals are included in the price, in other cases you can buy food during the flight from the menu. During long-haul flights, meals are usually included in the ticket price and passengers are offered meals several times during the flight. It is always allowed to carry snacks on the plane. For more specific information, please contact us.
Airline companies offer a variety of entertainment to their passengers, which often depends on the duration of the flight and the airline. During shorter flights, passenger usually can read airline magazines, do shopping or participate in lotteries. During long-haul flights, passengers can watch movies, TV shows, listen to music, play computer games.
Portable electronic devices containing a radio transmitter or receiver may cause interference to the aircraft navigation system, therefore it is not allowed to use them during the flight. Other electronic devices, including, but not limited to tablet computers, MP3 or MP4 players, e-readers, portable DVD players, are not allowed to be used while taking off and landing. Certain airlines request cell phones to be turned off during the entire flight. Each airline independently determines the rules of the use of electronic devices during flights, therefore please contact us for more detailed information.
Traveling to another country by plane, each passenger must have the necessary travel documents and visas according to the laws of the countries of departure, transit and destination.
A passport or personal identity card, which expires during the trip, is held invalid. Many countries require that a tourist’s passport would be valid for at least 6 months from the closing date of the travel (it may be required to have a passport valid 12 months after the trip).
Personal identity cards are valid not in all foreign countries, therefore when travelling to those countries it is necessary to have a passport. (You may check the validity of your ID card in the country you want to go to on the website of the Ministry of Foreign Affairs).
No. It is necessary to present a personal identity card or a passport.
A visa is a sign that a country has allowed a person to enter its territory. Visas are required to enter a country, except in those cases when a cross-border agreement on visa-free travels has been concluded between countries. You can check whether you are required to get a visa travelling to another country on the consular information website of the Ministry of Foreign Affairs.
Yes, however, the International Air Transport Association recommends pregnant women to have a doctor’s certificate indicating that they are allowed to travel. Such a certificate is necessary in the following cases:
- Less than 4 weeks have remained to delivery;
- Pregnancy is complicated;
- Earlier deliveries were complicated.
- In accordance with the applicable General Rules of Passenger and Cargo Carriage, pregnant women are not accepted on board after the 36th week of pregnancy.
Passengers whose pregnancy is 28 weeks or more must have a doctor’s permission to fly - a filled in medical certificate. The certificate must contain the following information:
- Flight date and flight number;
- Gestation term;
- Confirmation that pregnancy is without any complications;
- A doctor’s confirmation that the woman is allowed to travel;
- A doctor’s signature and seal.
Pregnant women flying with Ryanair airlines can download this Form of eligibility of pregnant women to fly and provide it to the doctor or midwife. The completed form or a doctor’s certificate must be submitted to the crew of the aircraft. It is not permitted to travel without this completed form or a doctor’s certificate.
Passengers whose mobility is obviously reduced, who are not independent and may pose a threat to the security must be accompanied by a physically strong person older than 16 years of age.
Passengers are required:
- To get acquainted with the basic terms and conditions of carriage;
- To arrive for check in for the flight on time;
- Upon arrival for check in for the flight, to have the necessary travel documents and keep them until the end of the trip;
- To follow the conduct rules and instructions established by the air carrier;
- To submit claims to the airline on time and in writing in case the baggage has been damaged, destroyed or lost or the passenger had suffered damage as a result of delays.
Passengers are forbidden to have or carry in the hand luggage items, which can be used as a weapon for attacks or deterrence. List of prohibited items. Airlines usually warn that the checked baggage must not contain: money, jewellery, securities, commercial and personal documents, mobile phones, computers or other electronic devices, cameras or video cameras, keys. Valuable items are considered those items which the passenger evaluates as very precious and valuable. The receipts of new items bought during a trip must be preserved and carried in the hand luggage.
All airlines operating in the Republic of Lithuania and ticket vendors must provide the following information on the main conditions of carriage in writing in the Lithuanian language:
- Start and end time of checking in for the flight;
- Time of departure and arrival to the final destination;
- Actual air carrier or carriers, irrespective of the air carrier the passenger has concluded a passenger’s carriage contract with; basic fare conditions (whether the ticket is refundable or no; changeable or no; the necessary conditions for the return and exchange);
- Restrictions on baggage contents and volume;
- Airline’s liability limits;
- Necessary passenger travel documents;
- List of items prohibited to be carried in the baggage.
If the passenger has purchased a ticket from a particular air carrier and it does not fulfill its obligations, the passenger can file a claim to the airline. The airline must answer to the claim not later than within 2 months.
If a passenger wants to file claims to EU airlines, you should contact the European Consumer Centre at J. Basanavičiaus Str. 20-11, LT-03224 Vilnius, Lithuania; or by phone: (8-5) 2650368.