Frequently asked questions
Need help?
Our team is always ready to help. Contact us:
- +370 5 2080000Mon–Fri 8:00–18:00
- [email protected]Mon–Sun 9:00–18:00
- Washington Sq. 1, VilniusMon–Fri 8:00–18:00
Other issues
Passengers are encouraged to find out information on:
The safety and health risks in the country you are traveling to;
Recommended vaccinations for travellers;
Passengers’ rights and obligations;
Legal information;
Restrictions and prohibitions;
The country you are travelling to - its customs and legislation.
Affected by stress and last preparations, do not forget to check before going to the airport:
- Do you have an identity document (passport or identity card);
- Health and life insurance documents;
- Travel funds.
The website of the Ministry of Foreign Affairs of the Republic of Lithuania contains a list of countries with details and advice on health and safety. This is especially useful information when flying to other continents.
The website of the Ministry of Foreign Affairs of the Republic of Lithuania provides detailed information, and in some cases, contacts, how to behave in various situations (e.g., what to do in case of death or loss of a relative abroad, what to do if you have become a victim of a crime or find yourselves without money, etc.).
Skrendu.lt sells airline tickets. Information about each airport, its rules and regulations and locations of various zones and objects can be obtained by contacting the appropriate airport.
Skrendu.lt sells airline tickets. Information about each airport, its rules and regulations and locations of various zones and objects can be obtained by contacting the appropriate airport.
Skrendu.lt sells airline tickets. Information about each airport, its rules and regulations and locations of various zones and objects can be obtained by contacting the appropriate airport.
If the ticket was purchased in Skrendu.lt system, the airline does not matter - contact us and we will respond to your questions and how we can help with the problem.
Scheduled airlines assume more responsibility (for example, in case of flight or baggage delays). In addition, in case of a connecting flight of scheduled airline flights, baggage is always transferred by airline employees. When a ticket of low-cost airlines is bought, if the payment is not performed immediately, the ticket is not booked unlike in case of regular airline flights, tickets of which are usually reserved for 24 hours. Low-cost airlines are more flexible – they allow to change the name, date, and other data (but usually for a very high charge); only a few regular flights airline agree to make such changes.
Air Berlin, Air France, Austrian Airlines, Belavia, Brussels Airlines, Czech Airlines, Finnair, Iberia, KLM Royal Dutch, LOT Polish Airlines, Lufthansa, SAS Scandinavian Airlines, Swiss, Ukraine Intl Airlines and others.
Easyjet, Flybe, Monarch Airlines, Norwegian Airlines, Ryanair, Vueling, Wizzair.
For the convenience of passengers, two different flight reservation system are used, thus cheaper tickets of some scheduled airlines (such as AirBaltic and Vueling) are automatically assigned to low-cost airline deals.